This Privacy Policy is issued in accordance with the Protection of Personal Information Act, 2013 (Act 4 of 2013) (“POPIA”) and explains how AwaPhele Medical Suppliers lawfully collects, uses, stores, and protects personal information.
By accessing or using this website, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal information as described herein.
1. Responsible Party
AwaPhele Medical Suppliers
Website: https://awaphelemedsupplies.co.za
Email: services@awaphelemedsupplies.co.za
AwaPhele Medical Suppliers is the Responsible Party as defined in POPIA and determines the purpose and means of processing personal information collected through this website.
2. Personal Information We Collect
We may collect and process the following personal information:
- Full name and surname
- Business, clinic, or practice name
- Email address and telephone number
- Billing and delivery addresses
- Account registration and login details
- Order history and transaction information
- Technical information such as IP address, browser type, and device data
We do not collect or process patient information, medical records, or special personal information as defined under POPIA.
3. Purpose of Collection (POPIA Section 18)
Personal information is collected for the following lawful purposes:
- Creating and managing user accounts
- Verifying professional or business users
- Processing orders, payments, and deliveries
- Communicating regarding orders, inquiries, or support requests
- Complying with legal, regulatory, and tax obligations
- Preventing fraud, abuse, and unauthorized access
- Improving website functionality, security, and user experience
Personal information is collected directly from the data subject, unless lawfully obtained from a third party.
4. Lawful Basis for Processing
Personal information is processed on one or more of the following lawful bases:
- Consent provided by the data subject
- Performance of a contract
- Compliance with a legal obligation
- Legitimate business interests that do not override the rights of the data subject
5. Disclosure of Personal Information
We may share personal information only where necessary with trusted third parties, including:
- Payment service providers
- Courier and logistics companies
- Website hosting and IT service providers
- Regulatory or governmental authorities where required by law
We do not sell, rent, or trade personal information to third parties.
6. Security Safeguards (POPIA Section 19)
AwaPhele Medical Suppliers implements appropriate technical and organisational security measures to protect personal information against loss, misuse, unauthorized access, disclosure, or destruction.
Access to personal information is restricted to authorised personnel only. While reasonable safeguards are in place, no system can be guaranteed to be completely secure.
7. Retention of Personal Information
Personal information is retained only for as long as necessary to:
- Fulfil the purpose for which it was collected
- Comply with applicable legal, accounting, or regulatory requirements
Once no longer required, information is securely deleted or anonymised.
8. Data Subject Rights
In terms of POPIA, you have the right to:
- Request access to your personal information
- Request correction or deletion of inaccurate or outdated information
- Object to the processing of personal information
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Information Regulator of South Africa
Requests may be submitted by contacting us at services@awaphelemedsupplies.co.za.
9. Cookies and Website Usage
This website uses cookies to enhance functionality and improve user experience. Cookies do not collect personal information unless voluntarily provided.
You may disable cookies via your browser settings; however, this may affect website functionality.
10. Professional Use Disclaimer
All products and services offered by AwaPhele Medical Suppliers are intended for registered healthcare professionals, institutions, and authorised business users only. By registering or placing an order, you confirm that the information provided is accurate and lawful.
11. Changes to This Privacy Policy
AwaPhele Medical Suppliers reserves the right to update or amend this Privacy Policy at any time. Changes will be posted on this page and will take effect immediately upon publication.
12. Contact Information
For any questions or concerns regarding this Privacy Policy or the processing of personal information, please contact:
Email: services@awaphelemedsupplies.co.za
Website: https://awaphelemedsupplies.co.za